With over 10 years of experience, Kazi Farzana excels in user behavior analysis and data-driven research. As Head of the Capacity Building at Dotlines Social Enterprise, she transforms complex data into actionable insights, enhancing user experiences and driving business growth. Skilled in market research, she identifies key user behavior patterns and develops strategies to improve engagement and retention. She is also proficient in capacity building, designing, and implementing training programs to elevate team capabilities and foster a data-centric culture. She focuses on community capacity building, which further supports organization in achieving sustainable growth and long-term success.